The single biggest problem in communication is the illusion that it has taken place. ~ George Bernard Shaw

Communication is critical to a well-run project. Most of the skills that go into good communications are useful for general management and many professional activities.

The PMBOK lists communication as an important interpersonal skill. At the beginning of chapter 10, it also gives some dimensions of communication:

internal - external
formal - informal
vertical - horizontal
official - unofficial
written, oral, and verbal - nonverbal

Communications management is one of the ten PMI knowledge areas. And there are three PMI processes that are associated with the knowledge area:

Related: stakeholder register, skill, team-building activities

The Unified Project Management Methodology (UPMM™) identifies the following templates for communications[1]


  1. Unified Project Management Methodology (UPMM™) a trademark of the International Institute for Learning Inc. © 2003-2012 by the International Institute for Learning, Inc. all rights reserved as reported in Kerzner, Harold. Project Management: A Systems Approach to Planning, Scheduling, and Controlling, 11th Edition.