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Peace Mat

Children learning conflict resolution with a "peace mat".

Conflict resolution is an important project management skill. Good teams will have disagreements. If a group always agrees, it is probably a symptom of "group think" or that people do not feel comfortable or encouraged to voice a different idea. And when people won't bring up their ideas, the team will miss opportunities, risks, and critical requirements. Group think is one problem, but on the other hand, too much conflict can also discourage people from speaking up. So conflict resolution or as PMI puts it, conflict management is an important interpersonal leadership skill. Good project management requires encouraging participation and diverse ideas while still keeping attitudes productive and, where necessary, making decisions.

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