Conflict resolution is an important project management skill. Good teams will have disagreements. If a group always agrees, it is probably a symptom of "group think" or that people do not feel comfortable or encouraged to voice a different idea. And when people won't bring up their ideas, the team will miss opportunities, risks, and critical requirements. Group think is one problem, but on the other hand, too much conflict can also discourage people from speaking up. So conflict resolution or as PMI puts it, conflict management is an important interpersonal leadership skill. Good project management requires encouraging participation and diverse ideas while still keeping attitudes productive and, where necessary, making decisions.
- How to Use Neuroscience to Frame Your Company’s Response to the Election by David Rock, published on December 8, 2016 on LinkedIn
- Describes ways to acknowledge and respond to diverse opinions.
- Wikipedia article on Conflict resolution
- MindTools article on Conflict Resolution: Using the "Interest-Based Relational" Approach