Root cause analysis is intended to ensure that the cause of a problem is resolved rather than just a symptom. One technique for visually identifying a root cause is the Ishikawa diagram, also known as a Fishbone Diagram or Cause & Effect Diagram. Another technique is the "5 Whys".
Template for an Ishikawa Diagram
Related: analytical techniques
External links[]
- ASQ's (American Society for Quality) articles on Fishbone (Ishikawa) Diagram and What is Root Cause Analysis (RCA)?
- Wikipedia: root cause analysis
- Mindtools: Root Cause Analysis: Tracing a Problem to its Origins