Interpersonal skills are the abilities that people have to work well with others. Some, like conflict resolution, are important to many areas of life.
Interpersonal skills are listed in the PMBOK as a one of the tools and techniques for the develop project team, manage project team, and manage stakeholder engagement processes. The PMBOK (5th edition) devotes appendix X3 to describing the following 11 skills:
- team building
- decision making
- political and cultural awareness
- trust building
- conflict management
Interpersonal skills are also listed under the leadership section of the PMI Talent Triangle. At least 8 PDU of continuing education is required in the leadership area.
Related: conflict resolution