A key performance indicator (KPI) is a measure that indicates whether the project (or other business activity) is in line with its goals or objectives.
|Improve customer satisfaction.||Higher than 80% of customers respond as satisfied or highly satisfied on monthly surveys.||Customer survey response.|
|Reduce manufacturing defects.||Fewer than 1 in 10,000 parts not meeting the identified criteria||Checksheet results.|
|Increase sales.||Annual improvement of 10% in sales volume.||Quarterly sales reports.|
- Klipfolio: KPI Examples and Templates
- Scoro: 136 Key Performance Indicators Examples (The Complete List) by Karola Karlson. July 29, 2016.