KPI
A key performance indicator (KPI) is a measure that indicates whether the project (or other business activity) is in line with its goals or objectives.
Related: project management information system
Examples[]
| Goal | Objective | KPI |
|---|---|---|
| Improve customer satisfaction. | Higher than 80% of customers respond as satisfied or highly satisfied on monthly surveys. | Customer survey response. |
| Reduce manufacturing defects. | Fewer than 1 in 10,000 parts not meeting the identified criteria | Checksheet results. |
| Increase sales. | Annual improvement of 10% in sales volume. | Quarterly sales reports. |
External links[]
- Klipfolio: KPI Examples and Templates
- Scoro: 136 Key Performance Indicators Examples (The Complete List) by Karola Karlson. July 29, 2016.
- elapseit: KPIs Reports elapseit