Business KPI


A key performance indicator (KPI) is a measure that indicates whether the project (or other business activity) is in line with its goals or objectives.

Related: project management information system


Goal Objective KPI
Improve customer satisfaction. Higher than 80% of customers respond as satisfied or highly satisfied on monthly surveys. Customer survey response.
Reduce manufacturing defects. Fewer than 1 in 10,000 parts not meeting the identified criteria Checksheet results.
Increase sales. Annual improvement of 10% in sales volume. Quarterly sales reports.

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